FAQ

 

 

~What is tsumami kanzashi? ~

 

Kanzashi (簪) are hair ornaments used in traditional Japanese hairstyles. Hana tsumami kanzashi are typical of maiko, apprentice geisha. These are created from squares of silk by a technique known as tsumami (pinching). Each square is folded multiple times with the aid of tweezers into a single petal. It's a difficult but rewarding and beautiful technique, which I've been perfecting my skills at since 2008.

 

~About my kanzashi~

 

Each kanzashi is made out of hand-folded petals, which are made from individual squares of high quality fabrics. I often use vintage kimono recycled fabrics.

 

~Where I can learn tsumami zaiku?~

 

You can find all sorts of instructions online, from simple flowers from cut ribbons to traditional techniques. There are also books in Japanese that give you clear instructions. The ones I have are by master Himeko, Seiko Sakurai and Master Tsugumi Sato

You can also purchase my tutorials in my Etsy shop:

~Where is your workshop based? ~

 

Warsaw, Poland.

 

~What materials do you use? ~

 

I use mostly silk, either from Milanówek, which is the traditional Polish center of silk manufacture, or vintage kimono silk.

Recently though, due to popular demand of vegetarians and vegans I started using Italian cotton. It's 100% plant fibers and very high quality.

 

~Vintage kimono silk ~

 

NO kimono was harmed during the process: the silks I use all come from unsewn bolts or unwearable pieces which were took apart to salvage the usable pieces of precious silks for handicraft. I do not take wearable kimono apart! <3

 

 

~Do you accept orders placed outside of Poland? ~

 

Absolutely! Please be aware that your order will take a longer time to ship (up to 2 weeks usually).

 

~Do you accept custom orders for kanzashi? ~

 

Yes, I do. If you would like a custom-made tsumami piece to match an outfit please contact me via email (wisteria@onet.pl) or FB Fan Site.

You may be as general or as specific as you like when it comes to color, size and details of the order.

Even if it is your first time ordering a commission, I can walk you through the process, give advice as to color, size and style.

 

~How do I pay for my order? Is it secure?~

 

For domestic orders I accept bank transfer.

For international orders I have a dollar bank account, but I prefer Pay Pal, one of the most trusted online payment solutions on the web.

I can also put your order on Etsy, which is a safe and easy way to have a third party with securities and payment fraud protection involved. Etsy uses credit card and PayPal for payment.

 

~What are your shipping rates? ~

 

It's around 3-4$ for a single item in domestic shipping.

It's between 7 and 10$ for an International Registered Airmail. Such a parcel can hold several items as I ship by weight and kanzashi aren't heavy. International Registered Airmail is very safe and reliable. You get a tracking number and insurance.

I may ship an order withour the tracking number which costs 4$, but I cannot be held responsible if the parcel is lost.

 

~How long will it take to receive my order?~

 

It usually takes 1-5 days for domestic shipping and up yo 14 days for international orders.

At times like Christmas, Easter and national holidays it may take up to 3 weeks.

 

Hope to hear from you soon! <3

 

~What is this store's return and exchange policy? ~

 

If you are not satisfied with the item, please return it within 3 days of its delivery for a complete refund (minus shipping).

I will not issue a refund for an undelivered item if an incorrect shipping address was provided.

Refunds aren't available for custom orders.

Also, slight variations in color is not ground for return (every screen portrays color differently).

 

If you are unhappy with your order, please contact me and I'm sure we can deal with this to your satisfaction.

~Care~

 

Kanzashi should be kept out of sunlight and dust, preferably in a jewelry box (if you own more than one kanzashi it's good to add a lavender sachet to the box) . I do my best to make Wisteria Garden's kanzashi durable, but as with any delicate material, care should be taken when handling and storing your piece.

 

Do your best to stop them getting wet. My tsumami works are made with traditional techniques, which involve water-soluble glues. Mild humidity resulting from humid air or very light rain should not be a problem, but please be informed that it's best to avoid it.

 

Tsumami zauku are not machine washable, nor can they be dry-cleaned. In some cases they can be spot-cleaned by hand.

Contact me in case of any questions concerning this topic.